How to Edit Stops and Appointment Times in CarrierOS AI
Stop and appointment details affect dispatch planning, driver communication, billing timing, and reports. Follow the steps below to edit stops and appointment times in CarrierOS AI, then confirm the saved result before the office relies on it.
On this page
- Quick answer
- Before you start
- Step-by-step instructions
- Review checklist
- What happens next
- Common problems
- Related guides
Edit stops and appointment times in CarrierOS AI: quick answer
Open the load, choose edit, update pickup or delivery facility, address, appointment date, time, and notes, then save and review the route again.
Before you start
- Confirm the new appointment with the broker or facility.
- Know whether the change affects driver, truck, or trailer assignment.
- Check whether the rate confirmation also changed.
Step-by-step instructions
- From Operations > Loads, click View load on the load you want to update.
- Choose Edit.
- Find the pickup or delivery stop.
- Update facility, address, date, time, or appointment window.
- Add short notes if the facility has instructions.
- Save the load and review the detail page.
Review checklist
Use this checklist before you save, send, approve, or rely on the record.
- Facility: The shipper, receiver, yard, or stop location.
- Appointment date: The scheduled pickup or delivery date.
- Appointment time: The exact time or window for the stop.
- Stop notes: Short instructions for dispatch or driver review.
- Route miles: Mileage that can affect reports and planning.
What happens next
After changing appointment times, check the Truck Board and notify the driver if the change affects timing.
Common problems and fixes
- If the facility address looks wrong, fix the facility record.
- If route miles do not update, review route or map settings.
- If the driver has already been dispatched, confirm the change outside the system too.
Tips for carrier offices
- Keep notes factual and short.
- Do not overwrite old instructions unless they are no longer true.
- Review invoice dates if delivery timing changes.
