How to Set Company Profile, Time Zone, and Time Format in CarrierOS AI screenshot in CarrierOS AI
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How to Set Company Profile, Time Zone, and Time Format in CarrierOS AI

ByUmidjan "Luke" Lukmanov

Company profile settings control how your carrier information appears across records and office workflows. Follow the steps below to set company profile timezone and time format in CarrierOS AI, then confirm the saved result before the office relies on it.

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Set company profile timezone and time format in CarrierOS AI screen
CarrierOS AI demo screenshot using safe example carrier data.

Set company profile timezone and time format in CarrierOS AI: quick answer

Open Company Profile, enter the carrier details, review time zone and time format, save changes, then check invoices and load times for accuracy.

Before you start

  • Have your legal carrier name and office contact details ready.
  • Know the time zone your dispatch office uses.
  • Check whether your team prefers 12-hour or 24-hour time display.

Step-by-step instructions

  1. From the left menu, open Settings, then Company Settings.
  2. Inside Company Settings, open Profile.
  3. Enter or review carrier name, address, phone, email, and identifiers.
  4. Set the time zone and time format if those fields are available.
  5. Save changes.
  6. Open a load or invoice to confirm the details look right.

Review checklist

Use this checklist before you save, send, approve, or rely on the record.

  • Carrier name: The business name used inside CarrierOS AI.
  • Address and contact: Office details used for records and billing context.
  • Time zone: Controls how appointment and activity times display.
  • Time format: Controls whether users see 12-hour or 24-hour time.

What happens next

Once profile settings are saved, review invoice settings and settlement settings so paperwork uses the right business details.

Common problems and fixes

  • If times look wrong, check time zone first.
  • If invoices show old information, review profile and invoice settings.
  • If users see different formats, ask them to refresh after saving settings.

Tips for carrier offices

  • Review these settings before your first live invoice.
  • Use the same business name your brokers and factoring company expect.
  • Keep profile details current after address or phone changes.

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