How to Submit a Support Request in CarrierOS AI
A good support request helps the CarrierOS AI team understand what happened without needing several follow-up questions. Follow the steps below to submit a support request in CarrierOS AI, then confirm the saved result before the office relies on it.
On this page
- Quick answer
- Before you start
- Step-by-step instructions
- Review checklist
- What happens next
- Common problems
- Related guides
Submit a support request in CarrierOS AI: quick answer
Open Support, describe the page, what you expected, what actually happened, and include safe details like load number or screenshot only when needed.
Before you start
- Do not send passwords, API keys, payment card details, or private tokens.
- Know the page name and workflow.
- Have a safe screenshot if it helps explain the issue.
Step-by-step instructions
- From the left menu, open Support.
- Describe the task you were doing.
- Write what you expected to happen.
- Write what actually happened.
- Include load, invoice, or driver context only if needed.
- Submit the request and wait for follow-up.
Review checklist
Use this checklist before you save, send, approve, or rely on the record.
- Page name: Where the issue happened.
- Expected result: What you thought should happen.
- Actual result: What happened instead.
- Context: Safe load, invoice, or workflow details.
- Screenshot: Optional image with private data removed.
What happens next
After sending, keep the affected record unchanged if support needs to review it.
Common problems and fixes
- If you cannot open Support, contact your account owner.
- If the issue includes private data, blur it first.
- If the problem is urgent, include the business impact clearly.
Tips for carrier offices
- Send one issue per request.
- Use simple language.
- Never include passwords or API keys.
