How to Use the Support Page in CarrierOS AI
The Support page gives users a simple way to send a clear help request from inside the TMS. It keeps the message connected to the company account, user, category, subject, and reply email so the CarrierOS team can respond faster. The guide below explains the support page in CarrierOS AI workflow and what to verify before moving on.
Use Support when something is confusing, blocked, or not working as expected. A good support request should explain what page you were on, what you tried, what happened, and what you expected to happen.
Support page in CarrierOS AI: quick answer
Use this page to complete the workflow on this screen. The sections below explain what each area does, when to use it, and what to check before moving to the next step.
What each section does
| Category | Routes the request to the right type of help, such as billing, setup, operations, documents, or technical support. |
| Subject | A short summary of the issue. Clear subjects are easier to find later. |
| Your name and reply email | Tell CarrierOS who opened the ticket and where to send the answer. |
| Message | The full explanation of the question, bug, or request. Include load numbers or invoice numbers when useful. |
| Platform mailbox | Lets platform admins review support messages and outbound follow-up from the owner console. |
How to use this page
- Choose the category that best matches the problem.
- Write a short subject that names the page or workflow.
- Confirm your name and reply email.
- Describe what happened, including any load, invoice, driver, or document number that matters.
- Submit the request and watch your email for the reply.
Helpful tips
- Include exact record numbers when possible.
- Do not send passwords, card numbers, or private credentials in a support message.
- If the issue blocks billing or dispatch, say that clearly in the subject.
