Troubleshooting: Why Report Numbers Look Wrong in CarrierOS AI
Most report problems come from missing or incorrect source records. The checks below explain why report numbers look wrong in CarrierOS AI and show where to correct the source record.
On this page
- Quick answer
- Before you start
- Step-by-step instructions
- Review checklist
- What happens next
- Common problems
- Related guides
Report numbers look wrong in CarrierOS AI: quick answer
Check date range, missing rates, miles, route miles, drivers, unlinked expenses, duplicate loads, and invoice status before trusting a report.
Before you start
- Choose the same date range you are trying to explain.
- Know whether you are checking revenue, profit, lane, truck, or driver numbers.
- Be ready to open source loads and expenses.
Step-by-step instructions
- From the left menu, open Reporting, then choose the report you are checking.
- Confirm the date range.
- Review data quality warnings.
- Check missing rates and missing miles.
- Review unlinked expenses.
- Open suspicious loads or invoices.
- Fix source records and rerun the report.
Review checklist
Use this checklist before you save, send, approve, or rely on the record.
- Date range: Period included in the report.
- Missing rate: Load revenue is blank or wrong.
- Missing miles: Mileage fields are incomplete.
- Unlinked expenses: Costs not connected to load, truck, or driver.
- Duplicate records: Repeated loads or accounts affecting totals.
What happens next
After cleanup, export or share reports only when data quality looks acceptable.
Common problems and fixes
- If revenue is low, check load rates and invoice status.
- If cost is low, check missing fuel and expenses.
- If RPM is wrong, check loaded miles and all miles.
Tips for carrier offices
- Use data quality as your first checklist.
- Do not fix reports; fix source records.
- Review reports weekly so cleanup stays small.
